Advanced Search

Journal Navigation

Journal Home

Subscriptions

Archive

Contact Us

Table of Contents

CiteULike is a free service for managing and discovering scholarly references - click here to get started.

Sign In to gain access to subscriptions and/or personal tools.
Crime & Delinquency
This Article
Right arrow Full Text (PDF)
Right arrow References
Right arrow Alert me when this article is cited
Right arrow Alert me if a correction is posted
Right arrow Citation Map
Services
Right arrow Email this article to a friend
Right arrow Similar articles in this journal
Right arrow Alert me to new issues of the journal
Right arrow Add to Saved Citations
Right arrow Download to citation manager
Right arrowRequest Permissions
Right arrow Request Reprints
Right arrow Add to My Marked Citations
Citing Articles
Right arrow Citing Articles via HighWire
Right arrow Citing Articles via Google Scholar
Right arrow Citing Articles via Scopus
Google Scholar
Right arrow Articles by Worrall, J. L.
Right arrow Search for Related Content
Social Bookmarking
Add to CiteULike   Add to Complore   Add to Connotea   Add to Del.icio.us   Add to Digg   Add to Reddit   Add to Technorati   Add to Twitter  
What's this?

If You Build It, They Will Come: Consequences of Improved Citizen Complaint Review Procedures

John L. Worrall

Department of Criminal Justice, California State University, San Bernardino

This study tests the hypothesis that when law enforcement agencies make improvements in their citizen complaint review procedures, a likely consequence is more complaints. Findings from a survey of 700 law enforcement agencies suggest that improvements in citizen complaint procedures result in a higher incidence of complaints. Additionally, certain combinations of citizen complaint review procedures are highly associated with the incidence of complaints. Two recommendations are made: (a) researchers and policy makers need to be attuned to the fact that more complaints will be filed when complaint procedures are reformed, and (b) law enforcement agencies need to be "careful what they ask for;" a higher complaint rate, although a desirable consequence of improved complaint review procedures, could result in unanticipated consequences.

Crime & Delinquency, Vol. 48, No. 3, 355-379 (2002)
DOI: 10.1177/0011128702048003001
Add to CiteULike CiteULike   Add to Complore Complore   Add to Connotea Connotea   Add to Del.icio.us Del.icio.us   Add to Digg Digg   Add to Reddit Reddit   Add to Technorati Technorati   Add to Twitter Twitter    What's this?


This article has been cited by other articles:


Home page
 Crime DelinquencyHome page
M. J. Hickman and A. R. Piquero
Organizational, Administrative, and Environmental Correlates of Complaints About Police Use of Force: Does Minority Representation Matter?
Crime Delinquency, January 1, 2009; 55(1): 3 - 27.
[Abstract] [PDF]

Home page
 Criminal Justice Policy ReviewHome page
J. Liederbach, L. M. Boyd, R. W. Taylor, and S. K. Kawucha
Is It an Inside Job?: An Examination of Internal Affairs Complaint Investigation Files and the Production of Nonsustained Findings
Criminal Justice Policy Review, December 1, 2007; 18(4): 353 - 377.
[Abstract] [PDF]