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Integrating Calls for Service with Community- and Problem-Oriented Policing: A Case Study

Police administrators argue that they cannot experiment with reforms because of calls-for-service demand and lack of resources. This article looks at police staffing levels needed for a district operating under various models of police administration, such as the professional model and community-oriented policing. Using queuing theory as the methodology, the analysis illustrates that emergency service not only makes the most demands on staffing but also creates considerable idle time for administrators to implement reforms without sacrificing responsiveness to calls for service.

Crime & Delinquency, Vol. 39, No. 4, 485-508 (1993)
DOI: 10.1177/0011128793039004005


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